Roza Teshome Kassa
School of Nursing & Midwifery,
Ethiopia
Research Article
Clients’ Satisfaction Level toward Health Care Service in Selected Addis
Ababa Hospitals, Ethiopia, 2016
Author(s): Fikirte Woldeselassie, Adanech Haile, Belachew Aymiro, Semere Gebremariam, Roza Teshome Kassa and Girum Sebsibe TeshomeFikirte Woldeselassie, Adanech Haile, Belachew Aymiro, Semere Gebremariam, Roza Teshome Kassa and Girum Sebsibe Teshome
Background: Client satisfaction is the level of congruence between client’s expectations and experience of ideal care and his /her perceptions the service received. It reflects the gap between the expected service and the experience of the service, from the client’s point of view. Measurement of patient satisfaction plays an important role in the growing push toward accountability among health care providers.
Objective: The aim of this study was to assess Clients’ satisfaction toward health care service in selected Addis Hospitals. Methods: A cross sectional study design was conducted in Addis Ababa Hospitals from June, 2016 to July, 2016. Six governmental hospitals under Addis Ababa Health bureau were included. A total of 275 clients were recruited. Proportional numbers of study subjects were allocated based on the patient f.. View More»
