School of Public Health, St. Paul’s Hospital Millennium Medical College, Addis Ababa, Ethiopia
Research Article
Clients? Knowledge and Satisfaction with Utilizing Healthcare
Services in Community-Based Health Insurance Program and its
Associated Factors among Public Health Centers in Addis Ababa,
Ethiopia Light
Author(s): Meskelu Haile*, Fufa Hunduma and Kinfe Haile
Background: Clients’ satisfaction is a critical strategic weapon to community-based health insurance (CBHI) program that can make the already enrolled members to be retained, new members attracted and increases program sustainability. However, there is a lack of literature on clients’ knowledge and satisfaction with utilizing healthcare services through CBHI program in Ethiopia. This study aimed to determine the knowledge and satisfaction of clients with utilizing outpatient healthcare services in a CBHI program and explores the associated factors among public health centers in Addis Ababa, Ethiopia. Methods and materials: Facility-based cross-sectional study design was conducted on 785 clients selected using systematic random sampling technique from Dec 15, 2021, to Jan 20, 2022. Data entry was done using Epi-Data version 3.1 and exported to SPSS version .. View More»
