School of Education, University of Alaska Fairbanks, Alaska, United States
Commentary
What?s going on at the Post Office?
Author(s): Natasha Skinner*
What is normal to postal employees would appear abnormal to those who do not provide postal services and work in a Post Office. So it is incumbent upon the postal service to ensure that customers have knowledge of who postal workers are and what their duties entail. Postal workers deliver mail pieces in proper mail items by the correct mail class, process, and scan mail pieces, and provide other postal duties via customer service. These services are delivered daily and much work goes into providing them to our customers. Postal employees must bear in mind that it is normal that customers are not aware of the responsibilities postal-wise in a postal environment and can therefore misunderstand post ness and as a result arrive at their own conclusions which may appear unfavorable in nature. But customers are simply asking, what is going on at the Post Office?
Approach:This pape.. View More»
DOI:
10.35248/ 2471-2701.22.9(1).331
