Case Management is a collaborative process of assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual's and family's comprehensive health needs through communication and available resources to promote patient safety, quality of care, and cost ...

There are four key components within this definition that make up successful case management: Intake, Needs Assessment, Service Planning, and Monitoring and Evaluation. Human service organizations of all sizes require the correct implementation of each of these four components in order to ensure client success.

Case management is one of the major types of community aftercare that is used to provide ongoing management of chronic or recurring illness. ... The role of the case manager is to undertake assessment, monitoring, planning, advocacy and linking of the consumer with rehabilitation and support services (Intagliata, 1982).